Business Office Meeting

Responding to Conflict: Strategies for Improved Communication

Course ID


Continuous Learning Points (CLPs)


Course Length

2 Days





Coming soon


Coming Soon

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This two-day, elective course is designed for business professionals from all disciplines (contracting, IT, program and project management, grants, leasing, legal, etc.) who wish to have many tools with which to respond to conflict. This course recommends the use of the Everything DiSC® Productive Conflict tool for self-assessment and cross assessment of those on adjacent functional teams. Everything DiSC® Productive Conflict helps learners improve selfawareness around conflict behaviors. Rather than focus on the step-by-step process for conflict resolution, Everything DiSC® Productive Conflict helps learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships. By increasing self-awareness around conflict behaviors, Everything DiSC® Productive Conflict helps learners effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. This course requires the use of a BMRA instructor with DiSC® facilitation credentialing.

Learning Objectives

• Explore the destructive and productive conflict behaviors of each DiSC® style
• Develop understanding of participants’ own DiSC® style and those of team members
• Understand how to manage their response to conflict situations
• Discover communication strategies when engaging in productive conflict with colleagues
• Learn how to develop post-conflict to strengthen relationships and grow opportunities
• Exploring active listening and empathy
• Develop communication skills and how to give feedback