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How to Communicate with Diplomacy, Tact, and Credibility

Course ID

CDTC-EL

Continuous Learning Points (CLPs)

16

Course Length

2 Days

Modality

In-Person 

Virtual

Rating

Coming soon

Testimonial

Coming Soon

To order this class, call or email us at:

Description

This two-day, elective course is designed for government professionals who wish to advance their credibility, career standing, and confidence using diplomatic techniques. Diplomacy can be used for conflict resolution: influencing peers, subordinates, and leaders, and creating a personal image of being someone who can always find the “win-win” in a situation. This course will use case studies and application of the techniques through role playing and audience/instructor critique.

Learning Objectives

• Understand the history of diplomacy and the significant uses of this technique in world events
• Demonstrate the main techniques of diplomacy as applied to business scenarios
• Apply the main techniques of diplomacy to project confidence, use tact, and gain credibility
• Know when authority is granted to act as the diplomatic role – or – understand when authority is not granted
• Practice receptive listening skills and communicating with difficult people
• Learn negotiation and persuasion techniques

Pre-Requistes

None

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Manassas, Virginia

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