This three-day, elective course emphasizes the practical application of emotional intelligence (EI) concepts. EI competencies are at the heart of effective workplace relationships and productivity. EI is a proven leadership skill that can be learned, and EI is an integrated set of skills that underpin highly effective, fast-reacting, and innovative people and organizations.
• Understand and practice the emotional intelligence (EI) skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging in healthy conflict and collaboration, and exhibiting resilience and optimism
• Recognize key moments and situations that shape professional behavioral responses and use learned EI tools to yield optimal outcomes
• Integrate the EI skill of empathy to promote strong team collaboration and communication
• Implement EI insight skills to improve decision making and professional contributions in the organization and in personal life