Business Office Meeting

Critical Thinking and Problem Solving

Course ID


Continuous Learning Points (CLPs)


Course Length

3 Days






"Using learned skills from this class will help me in my decision making and analysis." – 2019 participant

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This three-day, elective course presents a structured approach for tackling problems, opportunities and decisions that will ultimately help participants get better results—whether they are innovating, managing crises, or planning for the future. The course addresses the five types of critical thinking needed in business environments: strategic thinking, tactical thinking, analytical thinking, innovative thinking, and implicative thinking. It also teaches a proven fivestep process for responding to business problems and opportunities. Through exercises, participants will practice using these different thinking approaches to achieve maximum results. Participants will also have the opportunity to apply these concepts to a specific problem or opportunity from their own business environment, share newly learned approaches with classmates, and give and receive feedback on those approaches.

Learning Objectives

• Use different thinking approaches at different times to yield better results
• Generate innovative responses to business problems and opportunities
• Assess thinking style preferences
• Think in the present to prepare for the future
• Determine the root cause of business problems and opportunities
• Apply different types of thinking for improved analysis and problem solving
• Assess possible responses accurately to select an optimal response
• Design and execute appropriate action plans