This two-day course provides the foundation for leadership, which is critical to the success of all high-performing program and project managers. Specific topics covered are problem-solving, conflict management, interpersonal skills, resilience, flexibility, accountability, customer service, and oral and written communication. Exercises are used to emphasize the importance of other essential leadership skills including: teamwork; collaboration and communication; personality types and preferences; negotiation skills; and organizational and team structures for optimum performance.
Explain the role of leadership in project management
Hold project team members accountable for results
Recognize when different conflict management approaches are most effective
Use effective oral and written communication skills with stakeholders
Discuss leadership techniques to maximize customer satisfaction
1 year of project management experience in the last 5 years.
Student are required to have a computer with internet access.