Description
This two-day course provides the foundation for leadership, which is critical to the success of all high-performing program and project managers. Specific topics covered are problem-solving, conflict management, interpersonal skills, resilience, flexibility, accountability, customer service, and oral and written communication. Exercises are used to emphasize the importance of other essential leadership skills including: teamwork; collaboration and communication; personality types and preferences; negotiation skills; and organizational and team structures for optimum performance.
 
Learning Objectives
	
	
Explain the role of leadership in project management
	
	
	
Hold project team members accountable for results
	
	
	
Recognize when different conflict management approaches are most effective
	
	
	
Use effective oral and written communication skills with stakeholders
	
	
	
Discuss leadership techniques to maximize customer satisfaction
	
 
Pre-Requisites
1 year of project management experience in the last 5 years.
 
Technical Requirements
Student are required to have a computer with internet access. 
 
CLPs
16
 
Length
2 Days